Quality is a multinational concept. Enunciate referring to various definitions of quality.
Answer:
Quality is indeed a multinational concept with varying definitions depending on the context and industry. Some common definitions of quality include:
Fitness for use: Quality is defined as the degree to which a product or service meets the needs and expectations of the customer. This definition emphasizes the practical use and value of the product or service for the customer.
Conformance to specifications: Quality is defined as the degree to which a product or service conforms to a set of specified requirements or standards. This definition focuses on the technical aspects of the product or service, such as its design, materials, and performance.
Value for money: Quality is defined as the ratio of the benefits received from a product or service to its cost. This definition takes into account the cost-effectiveness of the product or service in providing value to the customer.
Continual improvement: Quality is defined as a continuous process of improvement, where the goal is to continuously enhance the performance and customer satisfaction of a product or service over time.
Total quality management (TQM): Quality is defined as a management approach that involves all employees in a continuous effort to improve the quality of products, services, and processes. This definition takes a holistic view of quality and emphasizes the importance of involving all employees in the quality improvement process.
In conclusion, the definition of quality varies depending on the context and industry, but it is commonly associated with meeting customer needs, conformance to specifications, value for money, continual improvement, and a holistic approach to quality management.